Terms of Service

Golf Tour USA Terms of Service

Golf Tour USA, (herein after referred to as "This Company"), is a company that serves as an agent booking reservations for golf, hotels, transport, caddies, rental cars, package tours, etc., via the Internet. Please be sure to thoroughly read these terms of service before applying. When The Company receives customer application forms to proceed with booking procedures, the customer shall understand, and agree with, these terms set forth with regard to agent bookings in This Agreement.

This Company is the only Japanese-owned golf booking/reservation agency in Pebble Beach. As the company has separately established terms of use for reservations at Pebble Beach and other golf courses, Please be sure to read and agree with them when applying.

Precautions to Consider regarding Cancellations

●As costs and fees at Pebble Beach Resort are subject to change without notice, be sure to inquire before applying.

●For those who wish to play Pebble Beach Golf Links, there is a two night minimum stay requirement at the resort, (three nights during the high season).

●All taxes and resort fees are included in Pebble Beach package deals.

●This Company shall charge a separate ten (10%) percent commission above the price of any Pebble Beach Package.

●With regard to reservation procedures, upon receipt of email inquiries, This Company shall contact customers after we check the availability of Pebble Beach guest rooms and desired tee times. Upon secure registration of credit cards on our website, we will initiate reservation agent procedures by confirming these items and formally making applications.

The same applies when arranging transport, caddies, and rentals.

Other than credit card transactions customers can also use overseas remittances.

https://www.golftourusa.com/en/contact/index003.php

●Deposits will follow Pebble Beach Resort guidelines which require two-night hotel fee per one (1) room, (taxes and resort fees are included). Our 10% commission will be charged at time of reservation. As per the terms of This Company, the balance shall be paid one (1) month prior to arrival. For special packages, the full amount, (including the commission owed to This Company), shall be prepaid.

●Regarding Cancellations or Revisions after Deposit Payments 

1)Cancellations or Revisions Seventeen(17)Days Prior to Arrival

This Company shall refund the full amount after deducting 10% (as this complies with our booking commission policy) of the total amount you are booking. (Any credit card fees or remittance charges shall be borne by the customer).
Reduction revisions after confirmed booking, (with regard to, the number of guests, number rooms, nights stayed, caddie or rental cancellations), shall be $10 per one (1) person and per each occurrence. As for the addition of rooms, number of guests, or nights stayed, these items shall as be handled as "new" rather than "revisions," and shall not be subject to the revision fees. (These items shall be subject to new commissions).

2)Cancellations or Revisions within Seventeen (17) Days of Arrival

Any and all hotel fees shall be non-refundable.

●Only in the event Pebble Beach cancels golf play due to inclement weather, shall This Company refund the full price of any play fees minus our commission and any refund fees.

●This Company acts as a reservation agent for our customers. Therefore, in the event that tee times are canceled directly to the golf course through the customer's convenience, this will not be treated as a cancellation. Please be sure to contact This Company by email or phone call to complete this cancellation procedure.

●With regard to airport transport, customers can use Pebble Beach Resort's complimentary transport services to and from Monterey Regional Airport. This Company offers paid-for transport services to and from San Francisco and San Jose International Airports for a flat fee of $50 (English speaking drivers only). Japanese speaking drivers can be arranged through other agencies.

●Cancellation of Airport Transport

In the event of cancellation of confirmed pick-ups, a flat fee of $50 will be charged with no refunds. (No cancellation fees will be charged within one (1) week after booking is confirmed).

●For those who desire to make settlements with credit cards there will be a 3% surcharge. With bank remittances, there is a flat $15 bank fee.

(Other than the $15 American Banking fee, Procedural fees will be charged separately by Japanese bank or financial institutions)

Precautions and Cancellations regarding Golf, Hotels, Caddies, and Rental Reservations

●As golf fees depend on the conditions, the season, timeframe, etc., and as This Company will be guiding our customers on fees and differences between courses, please send your inquiries to us before making any applications.

As there are times when reservations are not possible, such as, during scheduled tournaments, aeration, etc., or when there are time limitations on tee times, please be sure to confirm these items before making any applications.

●As booking agent fees vary among courses, please refer to the page for each course on our website. 10% of the total amount for hotels, caddies, and rental services shall become the commission for This Company. A flat fee of $50 shall be charged for airport and hotel transport.

●Regarding reservations for This Company's private courses, we will make reservations after registering your membership.

●With regard to reservation procedures, upon receipt of email inquiries, This Company shall contact customers after we check the availability of desired hotels, guest rooms and tee times. Upon secure registration of credit cards on our website, we will initiate booking agent procedures by confirming these items and formally making applications.

Arranging for transport, caddies, and rentals shall be handled under the same procedures.

Other than credit card transactions, overseas remittances are also acceptable.

https://www.golftourusa.com/en/contact/index003.php

●For those who desire to make settlements with credit cards there will be a 3% surcharge. With bank remittances, there is a flat $15 bank fee.

(Other than the $15 American Banking fee, Procedural fees will be charged separately by Japanese bank or financial institutions)

●Deposits will follow Pebble Beach Resort guidelines which require two-night hotel fee per one (1) room, (taxes and resort fees are included). Our ten (10%) percent commission will be charged at time of booking. As per the terms of This Company, the balance shall be paid one (1) month prior to arrival. For special packages, the full fee including the commission owed to This Company shall be prepaid. In addition to the deposit amounts determined by each hotel, (this varies among hotels), This Company's commission, (ten (10%) percent of the total applied hotel amount), shall be $20 in the event one (1) night per one (1) room is less than $200 (in compliance with our commission policies).  

In the event bookings for caddies or rental clubs were available free of charge at time of reservation, but change after reservations were made, with regard to cancellations, This Company shall accept a change, cancellation procedure fee of $ 10 for each one (1) instance.

Transportation fee will be accepted at a flat rate of $50.

As per the terms of This Company, the balance shall be paid one (1) month prior to arrival. For special packages, the full amount, (including the commission owed to This Company), shall be prepaid.

●Regarding Cancellations or Revisions after Deposit Payments

1)Cancellations or Revisions fourteen(14)days prior to arrival

Hotel reservation cancellations shall result in payment of ten (10%) percent of the full amount.

This Company's commission, (ten (10%) percent of the total hotel amounts), shall be $20 in the event one (1) night per one (1) room is less than $200, (which is in compliance with our commission policies). This Company shall refund the full price of any hotel fees minus our commission. (Any credit card fees or remittance charges shall be borne by the customer).  

Reduction changes after confirmed booking, (with regard to, the number of guests, number rooms, nights stayed, caddie or rental cancellations), shall be $10 per one (1) person and per each occurrence. As for the addition of rooms, number of guests, or nights stayed, these items shall as be handled as "new" rather than "revisions," and shall not be subject to the revision fees. (These items shall be subject to new commissions).

2)Cancellations or Revisions within Fourteen(14)Days of Arrival

In the event of cancellation within 14 days of the arrival date, the following cancellation charges shall apply:

Start of Use Date

from 14 to 6 days prior, 50% of usage fees
5 days prior to the day of, 100%

●Only in the event that the golf course cancels golf play due to inclement weather, This Company shall refund the full amount of any play fees minus our commission and any refund fees.

●With regard to airport transfers, This Company can arrange transport to golf courses and hotels from the nearest airport for a fee. Such fees will vary according to the number of passengers, luggage, the size and type of vehicle, etc. Also, transport fees will differ as to whether the driver is able to communicate in Japanese. The commission for transport arrangements is a flat fee of $50.

●Airport Transport Cancellations
In the event of confirmed transport cancellation, This Company shall not be required to refund the flat fee of $ 50.(No cancellation fee will be charged within one (1) week after booking is confirmed.)

●This Company acts as a reservation agent for our customers. Therefore, in the event that tee times are canceled directly to the golf course through the customer's convenience, this will not be treated as a cancellation. Please be sure to contact This Company by email or phone call to complete this cancellation procedure.

●Full amounts shall be refunded, excluding booking agent fees, for golf course bookings only. (Any credit card fees or remittance charges shall be borne by the customer).

As the main business of This Company is to book reservations, and as, we were employed at least once for said reservations, booking agent fees shall not be refunded under any circumstances, even if the customer makes any cancellation themselves.

Depending on the cancellation date, golf fees will be invoiced from the golf course, either in part or in whole.

Thank you for your understanding.


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